Shipping & Delivery
- Delivery Time = Processing Time + Shipping Time
All Clover Collections items are made-to-order. For every piece in our collection takes 2-5 working days to complete + shipping turnaround.
- Order Infomation
Hello thanks for stopping by! We kindly ask you to review and acknowledge the terms and pricing stated on this website prior to placing an order. You will find that the specified price may cover additional fees such as delivery charges and other applicable expenses. Please note that our acceptance of your order is subject to certain conditions, which include but are not limited to the availability of the product, accuracy of the price, and product description details on the website, or any errors made during the ordering process. To secure your order, full payment is required prior to shipment. We will send you an email confirmation to your designated email address upon receipt of your payment. Thank you for considering Clover Collections.
- Loss or Damage in Transit
Cover Collections is committed to carefully packing and delivering your purchase. Please note, however, that we cannot accept liability for any loss or damage to goods or products caused by any event or person, whether or not we are legally responsible for that person’s actions. We take utmost care in ensuring that items are delivered to the correct recipient, but please be advised that we cannot be held responsible for any loss or damage that may occur as a result of items being signed for by a third party.
- Pricing
All prices displayed on our website are in New Zealand dollars (NZ$) and are exclusive of GST. While we strive to ensure that all prices are accurate and up-to-date, we retain the right to modify prices at any time. If prices change after you have placed an order, we will notify you before processing the order.
Returns & Refunds
- Refunds
We regret to inform you that we are unable to offer change-of-mind refunds for our products due to health regulations. Therefore, please be mindful when considering your purchase. However, in the unlikely event that your product is faulty, we offer a full replacement, unless it is due to normal wear and tear.
We would also like to remind you that our products are entirely handmade, and as a result, each product is unique and may slightly differ from the photographs displayed on our website. Should you require a specific product that meets a particular criteria, please do not hesitate to contact us via email prior to placing your order.
FAQ
Yes we can design any product specific to your needs and we would love to collaborate with you!
We make things by reusing materials, using special clay and gems. Everything we sell excluding fittings is handmade and affordable.
We have gift certificates available. You can find them under products or send us an email, and we will send you one.
We regret to inform you that we are unable to offer change-of-mind refunds for our products due to health regulations.
In the unlikely event that your product is faulty, we offer a full replacement, unless it is due to normal wear and tear.